Refund and Cancellation Policy

# Refund & Cancellation Policy for Donations:

Please note that all donations made through our website are non-refundable. Once a donation has been successfully processed and received by ISKCON Delhi, we are unable to cancel or refund it.

Reasons for Non-Refundability:

1.) Charitable Nature: As a nonprofit organization, ISKCON Delhi relies on the support of donors like you to fund our various initiatives, programs, and services. Your donation plays a vital role in helping us fulfill our mission, and we allocate these funds responsibly and effectively to serve our community.

2.) Immediate Utilization: To maximize the impact of your donation, we utilize the funds promptly to address the needs and projects specified by ISKCON Delhi. This ensures that your contribution is put to use efficiently and expeditiously.

3.) Transparency and Accountability: ISKCON Delhi strives to maintain transparency and accountability in all financial matters. Non-refundability of donations helps us ensure the integrity of our financial operations and enables us to provide accurate reports to our stakeholders.

We understand that you may have questions or concerns regarding your donation. If you have any queries or require further information, please feel free to contact our support team through the contact details provided on our website. We will be more than happy to assist you.

Once again, we express our deepest gratitude for your generous support and commitment to ISKCON Delhi. Your donation helps us make a positive impact in the lives of countless individuals.

#Refund & Cancellation Policy for eCommerce Products:

We strive to provide you with high-quality products and excellent customer service. Please read our cancellation and refund policy carefully before making a purchase.

Cancellation Policy:
1.) Order Cancellation: You can cancel your order within 24 hours of placing it. To request a cancellation, please get in touch with our customer support team as soon as possible, providing your order details. We will try to accommodate your request, subject to the order not being processed or shipped.

Refund Policy:
1.) 7-Day Refund Period: If you receive a product that is damaged, defective, or significantly different from what you ordered, you may be eligible for a refund. You must notify us within 7 days of receiving the product to initiate the refund process.

2.)  Return Process: To request a refund, please get in touch with our customer support team with your order details and a clear explanation of the issue. We may require you to provide supporting evidence, such as photographs or videos of the product.

3.)  Return Shipping: If the return is approved, we will provide you with instructions on how to return the product. The cost of return shipping will be your responsibility unless the return is due to our error or a defective product.

4.)  Refund Processing: Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be issued using the same payment method used for the original purchase. Please note that the refund may take several business days to reflect in your account, depending on your payment provider.

Exceptions:
The following scenarios are not eligible for cancellation or refund:
– Change of mind: We do not offer refunds for products that are simply unwanted or if you have changed your mind after making a purchase.
– Product damage due to mishandling or improper use: We are unable to provide refunds for products that have been damaged due to misuse, mishandling, or negligence on the part of the customer.

We value your satisfaction and aim to resolve any issues promptly and fairly. If you have any questions or concerns regarding our cancellation and refund policy, please get in touch with our customer support team, and we will be happy to assist you.